Cancellation and Refund Policy

1. Cancellation Policy

We provide food and grocery delivery services directly to your doorstep through our mobile apps and website. If you need to cancel your order, please review our policy below:

• For Food Orders: Cancellation requests must be made within 10 minutes of placing the order. Once the order is prepared or dispatched, it cannot be canceled.
• For Grocery Orders: Cancellations must be made within 30 minutes of placing the order. Once the order is packed or shipped, it cannot be canceled.
• Subscription Services: You may cancel your subscription at any time, but refunds will not be provided for the remaining period of the subscription.

To request a cancellation, please contact our customer support team at 9939444044 or email us at hungerscart@gmail.com or visit us at Hatiya Road, Palojori, Deoghar, Jharkhand 814146 with your order details.

2. Refund Policy

We strive to ensure customer satisfaction with our food and grocery delivery services. If you are not completely satisfied, you may be eligible for a refund under the following conditions:

• Wrong or Missing Items: If you receive an incorrect order or missing items, please notify us immediately for resolution.
• Defective or Spoiled Food: If the food is not in consumable condition, please report the issue within 1 hour of delivery with photographic evidence for a refund or replacement.
• Grocery Item Issues: If you receive defective, damaged, or expired grocery items, please notify us within 24 hours of delivery for resolution.
• Processing Time: Refunds will be processed within 7-10 business days after approval and credited to the original payment method.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at 9939444044 with your order details and reason for the refund request.
2. Provide any necessary documentation, such as photos for defective products or spoiled food.
3. Wait for confirmation and instructions from our team.

4. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check with your bank or payment provider. If you still have not received it, contact us at 9939444044 or email us at hungerscart@gmail.com for assistance.

We reserve the right to update or modify this policy at any time without prior notice. For any questions, please reach out to our customer support team.